Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here you'll find answers to our most commonly asked questions.
📦 Shipping
Q: How long does shipping take?
A: Orders are processed in 1–2 business days and shipped via standard delivery, which takes 5–7 business days within the USA.
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders shipped within the USA.
Q: Where do you ship from?
A: All our products are printed and shipped from the USA.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day free return policy. Items must be in original condition (unworn, unwashed).
Q: Can I exchange for a different size?
A: Yes! Exchanges are free within 30 days. Just contact us with your order number and the new size you'd like.
Q: How do I start a return or exchange?
A: Simply reach out through our contact form or email us at support@babynanya.com.
👕 Product & Sizing
Q: What size should I order?
A: Please refer to our Size Chart for accurate measurements. We use Gildan 5000B for kids' tees.
Q: Are the shirts true to size?
A: Yes, our shirts follow standard U.S. sizing with a classic fit. For a looser fit, consider sizing up.
Q: What material are your shirts made of?
A: Our kids' tees are made from 100% US Cotton — soft, breathable, and perfect for daily wear.
💳 Orders & Payment
Q: What payment methods do you accept?
A: We currently accept PayPal. More options (like credit/debit cards) are coming soon!
Q: Can I cancel or change my order?
A: If your order hasn't entered production, we may be able to make changes. Contact us ASAP at support@babynanya.com.
❓ Need More Help?
If your question isn’t listed here, don’t hesitate to contact us — we’re happy to assist!
Store Information
Store Name: Baby N'anya
Address: 16030 Ventura Blvd, Encino, CA 91436, USA
Email: support@babynanya.com
Contact Form: https://babynanya.com/contact
Business Hours: Monday to Friday, 8AM to 6PM (LA Time)
Response Time: Within 1 Business Day