Return & Refund Policy

We want you and your little ones to be completely happy with your purchase. If something isn’t right, we’re here to help!

✅ 30-Day Free Return Policy

You may return any item within 30 days of delivery for free, as long as it meets the following conditions:

Item must be unworn, unwashed, and in original condition
Return must be requested within 30 days from the date of delivery
Return shipping is free for all U.S. orders

To start a return, please contact us with your order number and reason for return.

🔁 Exchange Policy

Need a different size or design? We offer free exchanges within 30 days. Just let us know the details of the new item you’d like, and we’ll process it once your return is received.

💰 Refund Policy

Once we receive and inspect your return:

Approved returns will be refunded to your original payment method within 5–7 business days
You will receive a confirmation email when your refund is processed
Shipping costs are non-refundable (if applicable to your order)

⚠️ Final Sale or customized items are not eligible for return or exchange unless they arrive damaged or defective.

📦 Damaged or Defective Items

If your item arrives damaged, defective, or not as described, please reach out to us with photos and your order number. We’ll make it right — either with a replacement or full refund.

Store Information

Store Name: Baby N'anya
Address: 16030 Ventura Blvd, Encino, CA 91436, USA
Email: support@babynanya.com
Contact Form: https://babynanya.com/contact
Business Hours: Monday to Friday, 8AM to 6PM (LA Time)
Response Time: Within 1 Business Day